“Support” means that we will have live Customer Support (phone and chat) and access to other add-on products or services available for an additional fee. Older versions of our products are not supported because often specific software performance enhancements are not compatible with older technology. “Sage 50 Accounting” and “Sage 50” will mean to include all editions of Sage 50 Accounting, Sage 50c Accounting, and Sage 50cloud Accounting. Sage’s products are designed to work with certain third party software and operating systems and support provided by Sage needs to be consistent with support provided by third parties, such as Microsoft.
As an example, since Microsoft no longer supports Windows Vista, Sage is unable to support older versions of Sage 50 Accounting running on these versions due to compatibility issues. Additionally, should a certain software product, add-on product, feature or service, either from Sage or a third party, not be available on our website, it is because it has been discontinued and is no longer supported.
